HRO Recruitment is a specialist traditional recruitment business. HRO Recruitment is a brand of HRO Personnel Sp. z o. o. HRO Personnel is a Human Resources service provider operating under numer 6696. We are working as a recruitment provider searching on our Client's behalf for a person in the following role:
Field Service Administrator
Responsibilities:
• Maintain open line of support for all service centers to ensure seamless operation of all administrative functions
• Oversee coverage level and dispatch of third party service providers to ensure company standards of customer service are being met
• Prepare all service center contracts including all special addendums and lead annual contract renewal process ensuring that all renewals are finalized without compromising service level
• Develop and maintain product labor rate structures and labor level groups, parts pre-stocking program, and all general service center policies, procedures, and operating guidelines as well as associated training material
• Control servicer lines of credit to ensure the interests of the company are being met while also supporting the service center business
• Ensure contracted service centers are equipped with all company branding items such as van decals, signage, uniforms, identification badges, marketing materials as well as needed tools and equipment
• Accomplishes staff results by communicating job expectations, planning, monitoring, and appraising job results
• Other duties as assigned
Skills Required:
• Bachelor’s degree in a business related field or equivalent work experience
• 0 - 3 years experience in a customer service environment or related field
• Fluent in English both written and spoken
• Ability to travel up to 30%
• Proficient with the Microsoft Office programs including Excel, Word, PowerPoint, and Access
• Attention to detail with strong communication and organizational skills
• Ability to handle multiple responsibilities and work in a deadline driven environment
• Self-driven, highly motivated quick learner with the ability to adapt to new challenges
• Advanced problem solving and decision making skills based on strong analytical abilities
• Excellent background in leading and managing complex, cross-functional projects
Please add the following clause to the end of your submitted CV: “I hereby consent for HRO Recruitment, a brand of HRO Personnel Sp. z o.o. with their head office in Warsaw at Puławska 182, to use my personal details hereby submitted for their recruitment process (documenting and processing personal information and forwarding said information to their clients within the structure of the client’s recruitment projects) in accordance with the Law on Protection of Personal Data (Dz. U. 2002 r. Nr 101 poz. 926) until I submit a written withdrawal of consent. I confirm that I was informed of the right to modify, access and protect my personal information.”
