External Services Consultant
Gdańsk External Services Consultant
Gdańsk
NR REF.: 1119456
Your new company
Thomson Reuters
Your new role
The Client Services group is responsible for maintaining client relationships, feeding back client requirements into the product development process, supporting pre- and post-sales activity and assisting product development initiatives through its close association with clients. This role is a client services role for ONESOURCE Statutory Reporting.
Major Responsibilities / Accountabilities:
Key Relationships:
What you'll need to succeed
Desired Skills:
What you'll get in return
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Gdańsk
NR REF.: 1119456
Your new company
Thomson Reuters
Your new role
The Client Services group is responsible for maintaining client relationships, feeding back client requirements into the product development process, supporting pre- and post-sales activity and assisting product development initiatives through its close association with clients. This role is a client services role for ONESOURCE Statutory Reporting.
Major Responsibilities / Accountabilities:
- As part of a project team, assist with the management and execution of medium to large global engagements, this may involve some European travel.
- Help to meet client expectations around key parts of a project through keeping track of the work being done and producing any necessary reports/analysis.
- Provide training to clients by delivering the more straightforward elements of the Statutory Reporting training program
- Ensure all training is billed and charged to the appropriate training code in a timely manner
Key Relationships:
- Help manage a client portfolio – understand their needs and environment
- Explore opportunities to improve client service by working with other Professional Services Statutory Reporting global teams
- As part of a project team, assist with the execution of client engagements in conjunction with and under the guidance of Project Office or a Client Services Manager.
- Assist development teams with product testing as required by assisting in the design, formulation and execution of test strategies and test cases
What you'll need to succeed
- Strong analytical and problem solving skills. In particular, ability to see problems objectively (from clients’ viewpoint)
- Excellent presentation, interpersonal and communication skills (both oral and written)
- Excellent English language skills and proficiency in a language other than Polish or English, is beneficial but not essential (German is particularly highly sought after)
- Willingness to travel- some UK and European travel may be required as part of the role
Desired Skills:
- Accounting knowledge or some Finance relevant qualification/degree is preferred. We will support the successful in candidate in studying for the ATT or equivalent professional qualification, which is strongly encouraged
- Strong academic background with at least a 2:1, or equivalent, achieved at University level. The successful candidate will be able to demonstrate a good level of academic competence in mathematics or mathematical-related disciplines
What you'll get in return
- Casual and diverse office environment where colleagues come from over 30 countries
- Ability (or even a need) to practice English skills daily
- Range of development opportunities through traditional trainings, on-site and international projects
- Two additional days off for voluntary jobs
- Access to Thomson Reuters products with real-time economic data
- Wellbeing scheme including private healthcare, pension plan, Multisport card and more
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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