Fujitsu has now been operating in Lodz for eight years. We are a team of almost 2000 linguists, IT, finance and client service specialists. Each of Fujitsu's four Business Lines (Service Desk, Remote Infrastructure Management, Research & Development, Service Management) and EMEIA Finance Services provides a wide range of development opportunities. Fujitsu means working in an atmosphere that cannot be found in other corporations.
EMEIA Finance - Order Management Co-ordinator with German or French
About the job
JOB PURPOSE
- A customer focused position to manage the customer relationship and expectations throughout the post sales (Order Management) process.
- The position will interface between Market Facing Units, Production, Sales, Transport & Order Management (UK & Germany).
PRINCIPLE RESPONSIBILITIES
- To liaise with supply and manufacturing organisation, advise customers and Sales Team of delivery times (includes liaising with external freight forwarders GB82).
- To process Sales Orders (manual & electronic) in line with agreed SLA’s and manage through to delivery utilising internal and external systems.
- Obtain supplier delivery information and update purchase order confirmation, EDD’s & delivered quantities.
- Manage post related order queries including returns through to resolution.
- To manage Evaluation Loan requests in line with customer T&C’s and company policy (SAP GB82 entity only).
- Produce & Distribute Customer Reports for example: Stock, Backlog & Shipment.
- Communicate effectively with customer via email/telephone.
- Resolve customer complaints and manage 1st level escalations.
- Produce & Distribute Internal Reports,
- Full compliance with Operational processes, procedures and ways of
Requirements
EXPERIENCE & SKILLS REQUIRED
- SAP Skills is a preferred requirement.
- Good IT system skills & attention to detail.
- Excellent written & verbal communication skills in English
- Excellent written & verbal communication skills in German or French
- Ability to problem solve & resolve issues through to completion.
- Communication skills, both written & verbal, incl. active listening and empathy.
- Customer service skills.
- Good interpersonal and intercultural skills.
- Ability to prioritize own workload.
- Team player with commitment to cross train and support colleagues
Why Fujitsu?
Opportunities to build a successful career path
Flexibility - we are open to dialogue– many positions allow working part time or home office
Internal and external training
Attractive salary
Great atmosphere and a chance to work with inspiring people from all around the world
Integration events and Corporate Social Responsibility projects
Unlimited access to training platforms
Relocation support
Private medical care
Sport cards (OK System, Benefit System) – access to sports facilities throughout the city/Lunch subsidies
Discounts for Fujitsu employees in many places throughout Lodz
Fresh fruit
Find and visit us!
Fujitsu
Textorial Park
ul. Fabryczna 17
90-344, Łódź
Fujitsu
Textorial Park
ul. Fabryczna 17
90-344, Łódź
