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E–Banking Officer (French)

HRO Recruitment

Kraków, małopolskie

HRO Recruitment

HRO Recruitment is a specialist traditional recruitment business. HRO Recruitment is a brand of HRO Personnel Sp. z o. o. HRO Personnel is a Human Resources service provider operating under numer 6696. We are working as a recruitment provider searching on our Client's behalf for a person in the following role:

 

E–Banking Officer (French)

Key Accountabilities:

  • Receive/make calls from/to customers (internal/external),
  • Provide technical support related to the company platform,
  • Provide training sessions via Webex/ on side to the new costumers,
  • Act effectively on all customer feedback,
  • Process incoming e-banking maintenance requests accurately to achieve agreed quality standards and targets (as amended or notified from time to time) on all the processes worked,
  • Ensure that the customer issues/ problems are effectively investigated and resolved
  • Making sure that services delivered are high quality, on time and in line with internal procedures and regulations,
  • Maintaining professional relationships with Business Partners and other departments,
  • Cooperating with team leader on process development and optimizations.

 

Requirements:

  • At least one year of experience in customer service, banking sector, financial institution or back office environment,
  • Motivated, engaged and detail oriented person with a strong customer driven approach,
  • Time management skills and ability to prioritize and take initiative,
  • Ability to understand and interpret numeric data,
  • Ability to work under time and stress pressure,
  • Very good interpersonal, oral and written communication skills,
  • Fluency in English and French,
  • Good knowledge of MS Office.

 

Our Client offer:

  • Stable job in professional team,
  • Interesting path of career in an international organization,
  • Consistent scope of responsibilities,
  • Private health care, employees’ benefits.

 

 

Please add the following clause to the end of your submitted CV: “I hereby consent for HRO Recruitment, a brand of HRO Personnel Sp. z o.o. with their head office in Warsaw at Puławska 182, to use my personal details hereby submitted for their recruitment process (documenting and processing personal information and forwarding said information to their clients within the structure of the client’s recruitment projects) in accordance with the Law on Protection of Personal Data (Dz. U. 2002 r. Nr 101 poz. 926) until I submit a written withdrawal of consent. I confirm that I was informed of the right to modify, access and protect my personal information.”

Aktualnie szukamy osoby na stanowisko:

E–Banking Officer (French)

Miejsce pracy: Kraków
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