HRO Recruitment is a specialist traditional recruitment business. HRO Recruitment is a brand of HRO Personnel Sp. z o. o. HRO Personnel is a Human Resources service provider operating under number 6696.
We are working as a recruitment provider searching on our Client's behalf for a person in the following role:
Digital Service Manager
Location: Kraków
Key Accountabilities:
Working with DevOps enabled cross-functional teams to support best practice incident and problem management, change and release management and monitoring, logging and alerting for both production and non-production environments
Producing DevOps and Service Management metrics and reports
Assisting cross-functional teams with problem management and retrospectives
Assisting cross-functional teams with change and release management – the path to live
Supporting the DevOps transition within Originations
Ensuring effective end-to-end service delivery of services through day-to-day interaction with established IT and Product teams
Supporting the cross-functional teams with the transition to live - service acceptance process.
Supporting and promoting a service culture which actively champions customer needs and lean agile principles whilst balancing against internal controls within digital
Facilitate regular capacity reviews
Requirements:
Sound knowledge of ITIL, Agile and DevOps including experience of Incident Management, Problem Management and Change/Release Management
Fantastic experience with ALM tooling such as App Dynamics, New Relic, Splunk and Jira
A proven track-record of developing and delivering service improvements.
Proven and extensive experience of service management & application production support with knowledge of service recovery, incident and problem management
Experience using service management, service monitoring, knowledge management, communication and workflow tools e.g Jira Service Desk, etc
Experience working in a DevOps environment
Availability to undertake travel both domestic and international as required
A flexible & committed approach, a willingness to work outside of core hours as required to provide Application Support at a global level is essential
Relevant product knowledge including knowledge of Internet Banking propositions or other customer facing applications, services or infrastructure is desirable but not essential
Role relevant qualifications, i.e.ITIL, Service Management qualifications are desirable but not essential
Past working experience in a relevant role, i.e. Proven experience of Application Support, Change and Release Management, Service Transition, Service Introduction or Service Management is desirable but not essential
Strong communication and interpersonal skills to develop relationships across the business, stakeholders and technical teams
Strong decision maker and proactive self-starter
Excellent negotiation skills
Proven analytical skills & ability to deal with complex & technical data
We offer:
Stable job in new established and professional team
Interesting path of career in an international organization
Consistent scope of responsibilities
Private health care, employees’ benefits.
Please add the following clause to the end of your submitted CV: “I hereby consent for HRO Recruitment, a brand of HRO Personnel Sp. z o.o. with their head office in Warsaw at Puławska 182, to use my personal details hereby submitted for their recruitment process (documenting and processing personal information and forwarding said information to their clients within the structure of the client’s recruitment projects) in accordance with the Law on Protection of Personal Data (Dz. U. 2002 r. Nr 101 poz. 926) until I submit a written withdrawal of consent. I confirm that I was informed of the right to modify, access and protect my personal information.”