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Digital Service Manager

HRO Recruitment

Kraków, małopolskie

HRO Recruitment

HRO Recruitment is a specialist traditional recruitment business. HRO Recruitment is a brand of HRO Personnel Sp. z o. o. HRO Personnel is a Human Resources service provider operating under number 6696.

We are working as a recruitment provider searching on our Client's behalf for a person in the following role:

 

Digital Service Manager

Location: Kraków

 

 

Key Accountabilities:

Working with DevOps enabled cross-functional teams to support best practice incident and problem management, change and release management and monitoring, logging and alerting for both production and non-production environments

Producing DevOps and Service Management metrics and reports

Assisting cross-functional teams with problem management and retrospectives

Assisting cross-functional teams with change and release management – the path to live

Supporting the DevOps transition within Originations

Ensuring effective end-to-end service delivery of services through day-to-day interaction with established IT and Product teams

Supporting the cross-functional teams with the transition to live - service acceptance process.

Supporting and promoting a service culture which actively champions customer needs and lean agile principles whilst balancing against internal controls within digital

Facilitate regular capacity reviews

 

Requirements:

Sound knowledge of ITIL, Agile and DevOps including experience of Incident Management, Problem Management and Change/Release Management

Fantastic experience with ALM tooling such as App Dynamics, New Relic, Splunk and Jira

A proven track-record of developing and delivering service improvements.

Proven and extensive experience of service management & application production support with knowledge of service recovery, incident and problem management

Experience using service management, service monitoring, knowledge management, communication and workflow tools e.g Jira Service Desk, etc

Experience working in a DevOps environment

Availability to undertake travel both domestic and international as required

A flexible & committed approach, a willingness to work outside of core hours as required to provide Application Support at a global level is essential

Relevant product knowledge including knowledge of Internet Banking propositions or other customer facing applications, services or infrastructure is desirable but not essential

Role relevant qualifications, i.e.ITIL, Service Management qualifications are desirable but not essential

Past working experience in a relevant role, i.e. Proven experience of Application Support, Change and Release Management, Service Transition, Service Introduction or Service Management is desirable but not essential

Strong communication and interpersonal skills to develop relationships across the business, stakeholders and technical teams

Strong decision maker and proactive self-starter

Excellent negotiation skills

Proven analytical skills & ability to deal with complex & technical data

 

We offer:

Stable job in new established and professional team

Interesting path of career in an international organization

Consistent scope of responsibilities

Private health care, employees’ benefits.

 

 

 

 

Please add the following clause to the end of your submitted CV: “I hereby consent for HRO Recruitment, a brand of HRO Personnel Sp. z o.o. with their head office in Warsaw at Puławska 182, to use my personal details hereby submitted for their recruitment process (documenting and processing personal information and forwarding said information to their clients within the structure of the client’s recruitment projects) in accordance with the Law on Protection of Personal Data (Dz. U. 2002 r. Nr 101 poz. 926) until I submit a written withdrawal of consent. I confirm that I was informed of the right to modify, access and protect my personal information.”

 

Aktualnie szukamy osoby na stanowisko:

Digital Service Manager

Miejsce pracy: Kraków
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