Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services.
Cloud Infrastructure Services is one of the biggest outsourcing service providers in Poland. Since the establishment of our first service center in Krakow in 2004, it has achieved great success and grown rapidly. In 2006, we opened a second center in Katowice and in 2012 a third center in Opole. Today, our team of 2,000 professionals delivers IT outsourcing services to 40 clients in 20 languages.
Desktop Analyst
Miejsce pracy: WrocławJob description
- Delivering a high quality, professional and proactive day to day service to client, within agreed SLAs
- Handling incidents
- Resolving onsite support issues - IMAC (Installations, Moves, Adds and Changes)
- Backup plan handling and validation
- Assets management
- Desktop systems installation and maintenance
- Active Directory and MS Windows server systems environment management and maintenance
- Applying business and technical knowledge to meet resolution targets
- Adhering to escalation procedures
Candidate’s profile
- Well motivated team player with ability to work under pressure and in changing environment
- Be able to work with minimum supervision and perform under pressure to tight deadlines
- Able to work effectively and flexibly in a small team
- Well structured multi-tasking skill
- Attention to details
- Proactive and ‘can do’ attitude
Requirements
Essential:
- Good English language skills (B2)
- Excellent knowledge of Windows 7
- Good knowledge of MS Office package
- Basic knowledge of and experience in troubleshooting networking issues
- Basic knowledge of Active Directory
- Basic knowledge of Microsoft Server systems
- Experience in customer care
- Basic ITIL knowledge
Nice to have:
- German language
- Experience in SAP environment
- At least BSc degree in ITC or similar
- IT Hardware knowledge
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ITIL, Vmware, Citrix, Oracle Database). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies awide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program).
