Spring Professional to lider profesjonalnych rekrutacji. Specjalizujemy się w procesach związanych z doborem specjalistów, kierowników oraz kadry menedżerskiej średniego i wyższego szczebla w obszarach Engineering, Finance, Sales & Marketing, Property & Construction, Supply Chain & Logistics, Lifescience, Legal i IT. Jesteśmy częścią grupy Adecco – wiodącego w świecie dostawcy rozwiązań HR, działającego w ponad 60 krajach i zatrudniającego ponad 31 tysięcy pracowników. Obecność Spring w największych miastach świata zapewnia naszym klientom szeroki zasięg krajowy i międzynarodowy. Działamy w 16 krajach, zatrudniamy ponad 723 konsultantów i stale się rozwijamy.
Data Analyst
Miejsce pracy: GdańskYour main tasks will include:
- Responsible for the assignment of tasks to the operations by optimizing the usage of workforce
- Support the delivery of service levels, and productivity targets for the site and marketplaces he/she is supporting
- Manage and drive change through effective use of clearly defined delivery plan, ensuring stakeholders receive regular updates
- Proactively identify service improvement opportunities and ensure continuous improvement within Capacity Planning across strategic and tactical forecasting, advisor scheduling, metric reporting and real-time delivery
- Execute on action plans, communications and stakeholder management to counsel and advise Local HR on how to better maintain data and execute to global standards
- Collaborating and building relationships and influencing across the organization
- Superior analytical skills in any industry
- Work with operational and support teams to effectively plan short term non-productive time
Say YES, if you have:
- Bachelor’s degree or equivalent experience
- Excellent verbal and written communication skills in English
- More than 3 years of Call Centre or similar experience related to a solid understanding of production environment metrics (such as Forecasting, AHT, Shrinkage, and FTE’s)
- Strong working knowledge of basic computer business applications such as MS Word and MS Excel, Outlook
- Ability to deep dive, conduct root cause analysis and implement corrective actions
- Demonstrated analytical, problem solving and decision making skills that foster developing creative solutions.
Prosimy o aplikowanie poprzez poniższy przycisk:
