Invidia HR is a Human Resources service provider operating under number 6696. We are working as a recruitment provider searching on our Client's behalf for a person in the following role:

Customer Service Teamleader with English / German / Russian – Warsaw – New SHARED SERVICE CENTRE

WARSAW

Are you an outgoing individual with language skills? Do you want to work for a market leader in their sector and add to the great environment already in their offices? Are you tired of working in a Call Centre environment and not having a good career path?

Invidia HR is a junior – mid level recruitment and employment business working with select Clients in Warsaw and Poland, in order to recruit the best talent for our partners. We have recently undertaken a recruitment project for one of our Clients who are entering the Warsaw marketplace. They are a renowned international company with ambitions to provide the best level of Customer Service for their European client-base from Warsaw.

Job Purpose:

• Supervision of contact centre processes and migration of processes from other countries  
• To support a client-base that is Europe-wide and made up of global brands  
• To be part of one of the most inspiring teams seen in Warsaw

Accountabilities:

• Transfer of service requirements to operational level
• Anaylsis of contact centre processes   
• Process design and monitoring
• Handling Customer escalations
• Maintenance of contact with Operations Managers sometimes based abroad
• Implementation, establishment and thorough ongoing process checking of technical solutions being provided by allocated team
• Quality control
• Training of call handlers

Essential skills:

• Technical background in a similar environment in a team leader role
• Willingness to travel
• Experience with project management
• C1 or C2 Level knowledge of main language is required, B1 or B2 level in English is also a  minimum requirement

This company has a huge tradition of success in the Polish market already, they have been in Poland for many years and are a recognized brand. Please note this is not a BPO but a Shared Service Centre. You will benefit from a bonus scheme above your basic salary and other benefits dependant on your performance.

Our Client offers a challenging position in a growing international business internationally recognized as an Employer of Choice.

Please add the following clause to the end of your submitted CV:

“I hereby consent for Invidia HR Sp. z o.o. with their head office in Warsaw at Leszno 12, to use my personal details hereby submitted for their recruitment process (documenting and processing personal information and forwarding said information to their clients within the structure of the client’s recruitment projects) in accordance with the Law on Protection of Personal Data (Dz. U. 2002 r. Nr 101 poz. 926) until I submit a written withdrawal of consent. I confirm that I was informed of the right to modify, access and protect my personal information.”