Customer Service Specialist with German
For our client of a multinational production company, we are looking for people to become a Customer Service Specialist with a German language.
Client Details
Our client is an international production company that is a market leader. In connection with the development of the organisation we are looking for people for the position of Customer Service Specialist with German
Description
- Receive, process, and confirm orders, claims, handle return orders and related invoicing
- Delivery planning and stock follow-up to control inventory levels and old stock to meet agreed targets
- Daily delivery follow-up to ensure that actions for transport arrangements have been completed and meet customer's delivery schedule
- Monitor credit limit, follow-up of overdue payments if needed (with the support and in coordination with Credit Management)
- Calculate and issue credit notes / rebates / bonuses to customers, eg. due to a bonus for exceeding the agreed sales level or early payment (cash discount)
- Daily contact with internal stakeholders in sales, production planning and logistics to ensure proper and proactive information exchange to meet our promise to customer
- Monitor the conduct of the orders, prepare reports requested by customers and / or superiors associated with order fulfilment process
Profile
- Higher education with a degree in logistics, economics or management
- Minimum 1 - 2 year's experience in similar role in international customer service organisation, preferable in production company
- Advanced knowledge of German and English - a necessary condition
- Proven excellent problem solving and root cause identification and troubleshooting skills (Practical knowledge of LEAN methodology will be additionally beneficial)
- Ability to work in a fast-paced environment while moving multiple simultaneous projects forward
- Flexible; stays calm and works well under pressure
- Proactive attitude
Job Offer
- Employment contract
- Private health care, sports card, annual bonus, flexible working hours, possibility of partial remote working
Please apply via the button on the right side of this job offer.
Job details
Location: Warsaw
Contract type: Na czas nieokreślony
About Michael Page
Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers.
More
Location: Warsaw
Contract type: Na czas nieokreślony
About Michael Page
Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers.
More
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