Customer Service Senior Manager
Gdynia Customer Service Senior Manager
Gdynia
NR REF.: 1089827
Your new company
On behalf of our Client, international BPO company in Tricity, we are currently recruiting for the position of Customer Service Senior Manager.
Your new role
Customer Service Senior Manager will be responsible for defining process innovation roadmap in line with the business strategy, industry benchmark and bet practices. Furthermore, the role holder will be establishing goals and objectives to meet business operation expectations. Other responsibilities include liaise with Team Leaders, shift leaders, coordinators, support staff, third parties and client to gather information and resolve problems.
What you'll need to succeed
The ideal candidate speaks fluent English (at least C1 level), has at least 6 years of experience in similar role in managing Customer Interaction services. Furthermore, good communication skills, customer orientation and ability to build professional relationships, problem solving and analytical skills would be an asset.
What you'll get in return
Our client offers friendly atmosphere in a great office located next to the seaside, attractive benefit package as well as wide range of development and training options.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Gdynia
NR REF.: 1089827
Your new company
On behalf of our Client, international BPO company in Tricity, we are currently recruiting for the position of Customer Service Senior Manager.
Your new role
Customer Service Senior Manager will be responsible for defining process innovation roadmap in line with the business strategy, industry benchmark and bet practices. Furthermore, the role holder will be establishing goals and objectives to meet business operation expectations. Other responsibilities include liaise with Team Leaders, shift leaders, coordinators, support staff, third parties and client to gather information and resolve problems.
What you'll need to succeed
The ideal candidate speaks fluent English (at least C1 level), has at least 6 years of experience in similar role in managing Customer Interaction services. Furthermore, good communication skills, customer orientation and ability to build professional relationships, problem solving and analytical skills would be an asset.
What you'll get in return
Our client offers friendly atmosphere in a great office located next to the seaside, attractive benefit package as well as wide range of development and training options.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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