Randstad Finance specializes in conducting recruitment projects for managerial and specialist positions in financial, controlling and accountancy sector. We focus on sourcing best candidates for financial positions in order to support our Clients representing various branches, including financial services and shared service centres.
For our Client, the world´s No 1 direct selling business, for his Shared Service Center, we are looking for:
Customer Service Representatives with foreign languages
Ref. no: 39107Permanent job
Location: Kraków/Zabierzów
Responsibilities:
- Work in a consultative and supportive manner with stakeholders to manage their business needs
- Receives and processes requests and enters and updates data in computer systems
- Receives and responds to enquiries related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions, communications
- Resolves customer claims and complaints fairly and effectively in a diplomatic manner to satisfy customer needs
- Maintains contact management database by entering information
- Uses knowledge management resources to provide complete and correct information
- Directs unresolved requests & enquiries to further support levels or other departments & affiliates
- Protects personal database & applies all legal requirements in regard to personal data protection
- Bachelor degree or higher
- Advanced (min. B2) knowledge of English and two of following European languages: German/ French/ Italian/ Greek/ Spanish/ Czech/ Slovak/ Danish/ Hungarian/ Dutch/ Swedish / Slovenian/ Croatian/ Finnish/ Norwegian
- Not afraid of facing new challenges or opportunities
- With enthusiastic approach to team work and focus on internal and external customers
- Knowledge of MS Office applications, especially Excel and PowerPoint is needed
- First working experience will be a huge asset for us
- Opportunity to develop within global company structures
- Wide selection of trainings
- Young & dynamic environment with great atmosphere, passion and engagement
- Benefit package, including insurance, medical care and Multisport card
- Well-paid position
