Customer Service Representative
Location: NetherlandsSIRE Life Sciences® is the market leader in life science recruitment. We believe the recruitment market needs to gear up in technology and continues innovation. We like technology, in a life science market driven on science, we couldn’t stay behind; we drive Recruitment Science. Investing a majority of our turnover in technology enables us to use unique Resource Technologies. By using highly advanced algorithms, we enable our team of Resource & Data Strategists© to maintain the most advanced, detailed and complete Life Sciences network in Europe. This big data enables us to work Reverse Recruitment©: we first analyze the market in-depth before we go out to the market. Because we analyze the whole market, we can compare facts and data. This enables us to do Facts & Big Data Recruitment©, making sure we, or better yet, you find the right career!
THE COMPANY
Our client is a professional Pharmaceutical organization, based in Noord-Brabant Netherlands.
This company discovers, develops and produces new innovative human therapeutics that improve the life expectancy of humanity. They are one of the leading pharmaceutical companies in the world and are for all ready 30 years busy with improving the quality of human life.
ROLE DESCRIPTION
You will be part of the Customer Service team and make use of your language skills in Hungarian, English and Tsjech or Slowaak. In this role you will contribute to the completion of milestones associated with commercial order management and specific projects or activities within the department or team related to commercial supply chain. But you will also ensure optimal internal and external customer satisfaction in line with policies and procedures.
RESPONSIBILITIES
- Order management
- Process commercial orders according to customer instruction and applicable conditions
- Provides excellent customer and product service; ensures customers are satisfied
- Shipment management
- Track & trace shipments: monitoring shipments and pro-actively respond to and/or escalate potential issues.
- Call handling
- Call handling: ensure precise and promptly response to customer queries within the agreed service levels and applicable conditions.
- Develop and maintain good relationships with internal/external customers (affiliate, physician, pharmacist, wholesaler, hospital, distributor etc and other ABR departments)
- Ensure knowledge of GMP/GDP and job related training is up to date, including various applicable controlled documents
- Provide other ad-hoc country specific support during business hours
- Provide ad-hoc limited backup to other functions in the Regional Supply Chain team
- Executes other functions as assigned. Non routine tasks are usually resolved with the involvement of a supervisor
REQUIREMENTS
- 1 - 3 years of experience in Customer Service
- Bachelor or Master degree
- Excellent communication skills in Hungarian, English and Tsjech or Slowaak
- Experience in Customer Service
- Knowledge of IT programs
Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Demi Ridder.
