Customer Service Representative with fluent dutch

Manpower Polska for his client is currently seeking a qualified Customer Service Representative for growing organization located in Wrocław.

Customer Service Representative is available to receive a customer call, handles emails, ensures consistent productivity and quality of service, assigned accordingly. The CSR is responsible mainly to:
• Be available to receive any new calls at start of shift
• Ensure consistent productivity and quality of service
• Meet SLAs and individual KPIs, maintain customer satisfaction
• Handle any frontline technical queries and fix or log them appropriately accurately reflecting content of the call
• Handle and assist OSS (second level) with problem determination
• Identify knowledge management gaps and drive closure

Required:
• Excellent communication and customer care skills
• Intermediate level of English
• Fluent in another European language: Dutch
• Stress-resistant, enthusiast and willing to work in a team
• Ability to operate well in an international environment, multicultural environment
• Responsiveness and flexibility, Teamwork skills, High motivation, Learning skills
• knowledge of ms office + win xp/win7
• 24/7 shift environment (including nights, weekends and holidays) – if required
• readiness to move to Wrocław


Preferred:
• At least 6 months experience in Apply Call Handling Standards
• At least 6 months experience in Analyze Customer Technical Requirements
• At least 6 months experience in Problem Solving
• Master's Degree in Information Technology

For immediate consideration please send your resume(in MS Word doc.).
Company offers real challenges, a lot of work, an above average compensation and benefits package, good career development possibilities in an international environment.

Agencja zatrudnienia_nr certyfikatu:412