Customer Service Professional – German speaker

Responsibilities:

• Be the first point of contact for Customers
• Resolve Customer requests received via all mediums (phone, email, fax) according to agreed service levels and service standards
• Provide assistance to customers in self-service mediums and assist customer to complete transactions
• Record and follow up all customer contacts in customer facing systems
• Liasing between customers and supply chain departments in coordination of delivery process
• Communicating urgent orders, order cancellations and order amendments to supply chain
• Proactively communicating to customers order and delivery status and any changes in the confirmed and promised delivery dates, agreeing changes or cancelling the sales order
• Handling delivery status enquiries on orders which are outside promised date
• Supporting in the resolution of delivery queries 

Requirements:

• Experience in Customer Service required
• Experience in supply chain, logistics, distribution welcome 
• Fluent German and good English
• Excellent communication skills
• Strong customer focus
• Ability to deal with multiple tasks and work in a dynamic environment
• Ability to cooperate efficiently in a team
• Good working knowledge of MS Office tools and Outlook
• Experience in using one of major ERP systems (e.g. SUN) will be an advantage 

Benefits of working at Shell:

• Interesting work in international environment 
• Attractive salary and bonuses 
• Medical care and individual life insurance 
• An unique opportunity to take part in interesting and professional trainings and to plan your own career path 
• Sports programme & facilities e.g. Multisport Benefits Card, our own gym and own volleyball and football teams 
• Good atmosphere at work and comfortable working environment: own canteen and a few “relax rooms”