Customer Service Manager Europe
Location: NetherlandsSIRE Life Sciences® is the market leader in life science recruitment. We believe the recruitment market needs to gear up in technology and continues innovation. We like technology, in a life science market driven on science, we couldn’t stay behind; we drive Recruitment Science. Investing a majority of our turnover in technology enables us to use unique Resource Technologies. By using highly advanced algorithms, we enable our team of Resource & Data Strategists© to maintain the most advanced, detailed and complete Life Sciences network in Europe. This big data enables us to work Reverse Recruitment©: we first analyze the market in-depth before we go out to the market. Because we analyze the whole market, we can compare facts and data. This enables us to do Facts & Big Data Recruitment©, making sure we, or better yet, you find the right career!
THE COMPANY
Our client is a professional Biotechnology organization, based in Zuid-Holland Netherlands.
A global leading manufacturer of drug products expanding its portfolio into drug development. With roughly 2000 employees world wide, the company is very internationally driven. They have a strong presence in the field of antibiotics, sterile products and next generation Statins.
ROLE DESCRIPTION
As the technical Customer Service Manager you will be the key connector between R&D, Marketing and Sales and will have the possibility to develop your skills on all three fronts. You have a sound knowledge of our products portfolio and from this position you are able to instruct our Marketing and Sales teams and explain the value proposition of new or improved products. Besides this task you will also be involved in the acquisition of new clients and be responsible for the evaluation of existing customer relations. Where needed you will support our clients with the implementation of our products and improve efficiency.
RESPONSIBILITIES
- Taking trails at customers and assist them in stabilizing their formulation (process), and helping new customers to launch new formulations
- Participate in International Sales & Marketing events
- Support the Sales team, customer service and business development with technical data/dossiers, spec reviews, customer specific orders, samples and complaints
- Understanding the regulatory requirements of products and the market, and provide adequate support
- Involved in organizing, executing and following up of customer audits
- Interacting with customers by way of technical discussions, propose new / changed product specifications
- Be a direct link with R&D. Be involved in the launch of new products and new grades.
REQUIREMENTS
- Experience directly or indirectly with drug production (4-6 years)
- Experience in RA or QA in the pharmaceutical industry is a pé
- Msc in either Biomedical, Chemical, Pharmacy or a Medical field
- Full of initiative and autonomous
- Capable of analyzing problems on a high level
- Extrovert personality and self propelling
Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Stephan Opdenberg.
