Rodzaj pracy: Pełny etat
Rodzaj umowy: Na czas nieokreślony
Ilość wakatów: 5
Minimalne doświadczenie: Bez doświadczenia
Wykształcenie: Bez wykształcenia
Branża: Praca Doradztwo / Konsulting
Job specification:
- Answering passenger and travel agent calls and emails
- Offering a friendly and efficient service in line with group guidelines
- Managing in resort queries offering advice and assistance to our passengers when they need it the most
- Managing pre departure complaints, and helping resolve these
- Working across multiple brands, and building up knowledge and experience in each to offer consistent service delivery across the group
- Support team mates who work in other brands, to ensure that we work as one team to achieve our targets
Job Requirements
- Fluent written and spoken English
- Fluent written and spoken German
- Excellent customer service levels
- Ability to multi task
- Availability to work on different shifts (day and night)
- Work under pressure
- Good communication skills - written and verbal
- Travel background would be beneficial
- Proven track record of customer service experience
We offer:
- Working in a challenging and dynamic environment
- Using both business skills and creativity
- Working in friendly and sociable team
- Benefit package
In accordance with the Act of August 29, 1997 on the protection of personal data, Cyclad Sp. z o.o., headquartered in Warsaw, is the data controller. Data are processed for the recruitment purposes, and potential employers or Cyclad companies from outside the European Economic Area may have insight into the data. Each candidate has access and possibility to edit his data. Providing data is optional but necessary to take part in the recruitment.
Please enclose the following statement in your application:
„I hereby authorize Cyclad Sp. z o.o., headquartered in Warsaw, to process my personal data for the purposes of this and the future recruitment processes and I agree to be contacted through telecommunications terminal equipment in order to receive job offers corresponding to my qualifications.”
