HRO Recruitment is a specialist traditional recruitment business. HRO Recruitment is a brand of HRO Personnel Sp. z o. o. HRO Personnel is a Human Resources service provider operating under numer 6696.
Working in a cutting edge business with some of the most inspiring people in the Electronics industry, are you the best Customer Service Director on the Polish market?
With experience of leading teams, developing talent and enthusing a whole host of people who love the product they work with, you will be a natural leader and coach. Do you think this might be you? If so, then have a closer look below:
Customer Service Director (Eastern Europe)
Job Responsibilities:
• Develop and update the annual customer service business plan in the Contact Centre, B2B/B2C Business Support, Parts, Technical Support, Field Support & Strategy leading and working with senior leadership team and providing sufficient analysis to support the strategy, manage the budget deliverables and make recommendations
• Provide guidelines and develop with senior leadership to manage cash flow and budget associated with customer service, managing all aspects of client invoicing/revenue, assess the cost/impact of process alternatives to make recommendations, discuss finance strategies and providing information, to support top level decision making
• Control and avoid risk in advance, managing and assuring that the company won't take unnecessary risks, developing strategies, mitigating risks using managerial resources, in order to avoid big loss and guarantee a positive effect of taking risk
• Develop new approaches, seeking customer service market trends, initiating continuous improvements, creating and improving internal policies, setting new processes, developing performance metrics and leading others in order to enhance practices and achieve company's golas
• Financial items and exposures caused by buying and selling, discussing with finance members to review and analyzing some deliveries and needs to give punctual service
• Direct the customer service area to optimize the operating cost of the area and making effective strategies through service centers to negotiate with vendors for the best terms
• Leading the customer service to ensure the end customer on time and optimizing staff productivity through measurement methodologies and support systems and develop the motivation of the operators with the aim of providing quality service
• Leading the service area to appliances, electronics and air conditioning, ensuring customer satisfaction with effective redress in a timely manner and meet the suppliers of each business division, in order to ensure efficient service and quality
• Manage the area of parties by means of ensuring dispensed to the general network service, as well as suppliers and customers with the aim of providing quality service in time
• Corporate with Technical support group in the area of technical support, training and support, ensuring product quality and training, product surveys and reports to plant in time for securing the effectiveness of the support
• Guide and help managers in each field to develop and achieve goals, implementing responsibilities to managers, empowering others to accomplish action plan, increasing workforce productivity, building professional network and managing talent in conjunction with Human Resource area, in order to maximize leadership and operating performance
• Defining the strategy and work structure, designing career plans and benefits, making promotions for high performance and meet personal requirements, in order to motivate good performance, create a healthy working environment and achieve the objectives
Skills Required:
• Minimum Bachelor’s Degree in Business, Finance, Management or equivalent experience
• Fluent in English both written and spoken, Second language preferred (German, French, Spanish, Italian, etc)
• More than 7 years’ experience in customer service area
• Strong communication skill and leadership
• Proficient with the Microsoft Office programs including Excel, Word, PowerPoint
• Excellent oral, written, and presentation skills. Must be well organized to manage several projects at once.
• The ability to explain technical concepts in a readily understandable way to inexperienced and/or non-technical persons
Please add the following clause to the end of your submitted CV: “I hereby consent for HRO Recruitment, a brand of HRO Personnel Sp. z o.o. with their head office in Warsaw at Puławska 182, to use my personal details hereby submitted for their recruitment process (documenting and processing personal information and forwarding said information to their clients within the structure of the client’s recruitment projects) in accordance with the Law on Protection of Personal Data (Dz. U. 2002 r. Nr 101 poz. 926) until I submit a written withdrawal of consent. I confirm that I was informed of the right to modify, access and protect my personal information.”
