Customer Service CZ/SK/HU team – Team Leader

Jobhouse Ltd., for its Customer, is looking for a person to work in in the position of:


Customer Service CZ/SK/HU team – Team Leader

Responsibilities:

- Coordinating daily activities and workload of the Customer Service CZ/SK/ HU Team

- Setting the goals and evaluating work of Customer Service Representative in order to

cash (O2C) process

- Delegating duties and coordinating team on each level of activity

- Monitoring the team members performance to make sure, that the results are

achieved in the most efficient way and according to the corporations standards and

policy (SLA`s and KPI`s)

- Supporting in many areas team on the level of SAP end-user and SAP key - user

- Providing the basic SAP orders related reports for team as for a management

- Monitoring the progress of migration and acquiring knowledge of Customer Service

- Be the first point of contact for customer escalations, resolving issues, complaints and disputes timely and efficiently

Requirements:

- University degree (bachelors or masters)

- Minimum 5 Years of work experiences in relevant field and customer focused

environment

- Minimum 3 Years of work experiences in people management

- Solid understanding and knowledge of customer project management/coordination

- Fluent communication in English or Polish verbal and written

- SK/CZ/HU languages skills will be additional assets

- Excellent knowledge about MS office

- Experience of SAP using as an end-user level (key-user level will be an asset)

- Strong leadership skills

- Excellent time management and ability of multitasking

- Dynamic, creative and good ability to present and assert oneself

- Ability to motive teams and lead trough changes

- High rate of sensitivity of the mentality, business culture and practices in a

multicultural environment

We offer:

- Possibility to be part of a new team within Customer Service with great opportunities

to grow

- Stable employment in constantly growing in worldwide organization

- Opportunity to work in a company that is a leader in its branch and in strong

team-oriented environment

- Comfortable work conditions

- Opportunity for professional development through a number of training, also

the health care and others benefits (live insurance)

- 1-2 months training in Budapest or Prague

Please send your CV with reference number: TEM/LED/WAW

lease ensclose: "I declare my consent for the processing by Jobhouse Sp. z o. o. seated in al. Grunwaldzka 31, 80-241 Gdańsk of my personal data included in the application form and documentation connected with the Jobhouse job offer in compliance with the Polish Law on the protection of personal data: Ustawa z dnia 29.08.1997 r o ochronie danych osobowych (t.j. Dz. U. z 2002 r. nr 101 poz. 926 ze zm.). I also declare my consent for Jobhouse Sp. z o.o. seated in al. Grunwaldzka 31, 80-241 Gdańsk to entrust processing of my personal data to third persons in compliance with the Polish Law on the protection of personal data for the purpose of current or possibly future recruitment organized by Jobhouse. I hereby make this declaration voluntary and I state that I was informed about my rights under the Polish Law on the protection of personal data, especially about my right to access to my data and to correct them.”