Randstad Polska is a leading multi-specialist recruitment consultancy in Poland.
For our Client, well-known Shared Service Center, we are looking for:
customer representatives with foreign languages
Ref. no: 41098Permanent job
Location: Zabierzów/Kraków
Responsibilities:
- work in a consultative and supportive manner with stakeholders to manage their business needs
- receives and processes requests and enters and updates data in computer systems
- receives and responds to enquiries related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions, communications
- resolves customer claims and complaints fairly and effectively in a diplomatic manner to satisfy customer needs
- maintains contact management database by entering information
- protects personal database & applies all legal requirements in regard to personal data protection
Requirements:
- Bachelor degree or higher
- advanced (min. B2) knowledge of English
- fluent knowledge one of the language: Slovenian, Bulgarian, Hungarian, Romanian, Czech (native), French, Italian, Greek, Latvian, Lithuanian, Danish, Finnish
- fluent knowledge one of the European languages
- enthusiastic approach to team work and focus on internal and external customers
- knowledge of MS Office applications, especially Excel and PowerPoint
- first working experience will be a huge asset for us
Benefits:
- young&dynamic environment with great atmosphere, passion and engagement
- benefit package, including insurance, medical care and Multisport card
- attractive salary