Poza rekrutacją świadczymy usługi Outsourcingu IT, Pracy Tymczasowej oraz Doradztwa HR. Nasze biura, zlokalizowane są w Warszawie, Wrocławiu, Poznaniu, Katowicach oraz Monachium i Frankfurcie. Jesteśmy częścią Devonshire Investment Group.
Customer Experience Executive/Project Manager
Customer Experience Executive/Project Manager
Miejsce pracy / Location WarszawaNasz Klient zapewnia / Our Client offers
Currently, for our Client – a leading FMCG company - we are looking for an experienced candidate for the position of Customer Experience Executive/Project Manager.
• Reassuring and constantly improving level of services provided for consumers to achieve top quality,
• Helping with adaptation process for new consumers and enhance loyalty of current franchise,
• Mapping potential issues in consumer journey from “trial to loyal” and making improvements to satisfy all consumers needs
BASED ON ADOPTED STRATEGY:
• Develop and implement consumer care policies, procedures, and regulations necessary for ensuring a satisfied consumer base,
• Create communication scheme with consumers to identify their needs/expectations and make appropriate adjustments to meet those needs,
• Create Follow up scheme for consumers to ensure they receive optimal value from purchased products,
• React and build proper recommendation for “Customer Experience Program” model to ensure top quality services level for consumers,
• Co-operate with internal and external stakeholders to deliver business objectives,
• Work within available budget to achieve set objectives and targets,
EXPECTATIONS FROM CANDIDATES:
• Experience in independent project management (2-3 years),
• English - sufficient for free communication both in form written and verbal,
• Very good knowledge of MS Office - Power Point, Excel, Word,
• Coordination and the ability to effectively cooperate with many stakeholders (internal and external),
• Interest in new technologies and knowledge of online marketing trends,
• Proactivity: suggest improvements / search for new channels of access / tools,
• Independence at work