HRO Personnel is a Human Resources service provider operating under number 6696. We are working as a recruitment provider searching on our Client's behalf for a person in the following role:
Customer Care with English
RESPONSIBILITIES
• Providing front-line support to our demo clients; will predominantly consist of answering queries and educating them about the product offering. This may be achieved within one telephone conversation but realistically, you’ll be handling a demo client for a period of up to 2 weeks,
• Following adoption of company sales techniques, open questions will be used to better understand the client’s needs and previous experience. Should the client have an objection (i.e. something’s holding them back from taking that next step), you will be expected to troubleshoot that objection and provide the client with a solution,
• Coordinating with the Account Opening and Compliance departments to ensure that pending applications are activated in accordance with in-house procedures and local regulatory requirements,
• There will be a minimum expectation for outbound dials and time spent on the telephone, and key performance metrics will revolve around (a) demo to live account, and (b) pending to active account conversion rates.
EXPERIENCE
• At least 6 months’ telephone sales experience,
• Able to demonstrate excellent sales, interpersonal and communication skills, and adopt an enthusiastic approach when speaking to new clients,
• Has active interest in, the financial markets
• Fluency in English (verbal and written
• Literacy in Microsoft Office
• Showing initiative in identifying problems and posing solutions with a logical and analytical approach
• Able to work in a professional and organised manner that’s befitting of a regulated product environment,
• Displays drive and tenacity in achieving goals
• Has a challenging mindset, using training and experience to identify the need for change/improvement
• Strong time-management skills
• Able to cope well under pressure and adapt quickly to a fast-paced environment
WE OFFER
• Interesting job in a dynamic and friendly environment
• Benefit package
• Work in company that will support you, challenge you and help you grow
• Work for company with market leader in financial derivatives trading, with a focus on innovation and advanced IT development.
• Work for one of Britain's Top Employers
Please add the following clause to the end of your submitted CV: “I hereby consent for HRO Personnel Sp. z o.o. with their head office in Warsaw at Puławska 182, to use my personal details hereby submitted for their recruitment process (documenting and processing personal information and forwarding said information to their clients within the structure of the client’s recruitment projects) in accordance with the Law on Protection of Personal Data (Dz. U. 2002 r. Nr 101 poz. 926) until I submit a written withdrawal of consent. I confirm that I was informed of the right to modify, access and protect my personal information.”
