Od ponad 30 lat reprezentujemy wiodących pracodawców na rynku europejskim, prowadząc kompleksowe projekty poszukiwań menedżerów i wyspecjalizowanej kadry, wdrażając najnowsze rozwiązania z obszaru usług IT oraz wspierając w budowaniu wizerunku pracodawcy z wyboru.
Nasze biura zlokalizowane są w Warszawie, Wrocławiu, Poznaniu, Katowicach oraz Monachium, Frankfurcie, Pradze i Hradec Kralove.
Customer Care Specialist with Dutch / Danish
Lokalizacja: WarszawaDevire is an international recruitment company, established in London in 1987. For 30 years we have been working with leading employers on the European market, executing comprehensive recruitment projects.
Currently we are supporting the growth of our client’s Customer Care Department within the Business Process Outsourcing sector. We are looking for Specialists with a fluent command of Dutch / Danish language and very good English to join fast developing international company in the business heart of Warsaw.
The firm is open for responsible candidates who would like to develop knowledge and skills in challenging environment within international organization.
On this position you will play a key role in providing high-quality service and assistance related to advanced Customer Service processes.
Main accountabilities include the following tasks:
- Receives inquiries from the client and coordinates their flow, so that the client gets the information they need;
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Providing accurate, valid and complete information by using the right methods/tools;Following communication procedures, guidelines and policies;
- Documents and processes complaining, recommending solutions to improve the quality of services;
- Applying to internal and external regulations, taking care of data quality and documentation.
Requirements:
- Fluent command of Dutch/Danish language (B2+/C1) and very good command of English language (B2);
- Professional background within Customer Service / IT Help Desk / Order Management / Logistic;
- Knowledge of SAP system is a plus;
- Strong attention to detail;
- Excellent communication skills;
- Ability to handle multiple tasks simultaneously.
The company provides:
- Opportunity to develop interesting career path within international organisation;
- Skills development such as accuracy, concentration and multitasking;
- Responsible and challenging role in dynamic environment;
- Close cooperation with colleagues from abroad;
- Work in a modern office in the business heart of Warsaw;
- Attractive benefit package and full-time employment contract.
