Contact Centre Supervisor/Team Leader - Zabierzów, małopolskie
Od Randstad
- Ostatnia aktualizacja:
- 12/08/2010
- Rodzaj pracy:
- Pełny etat
- Rodzaj umowy:
- Na czas nieokreślony
- Liczba wakatów:
- 1
- Min. doświadczenie:
- 1 rok
- Min. wykształcenie:
- Wyższe licencjackie
- Branża:
- Praca Obsługa klienta / Call Center
Opis stanowiska pracy
• Providing high level of Customer Service by dealing with different problems connected with CS e.g. client’s queries, possible complaints, changes, cancellations etc.,
• Managing the team in an effective way by ensuring that the highest level of customer service is achieved by all team members,
• Coaching and mentoring customer care team,
• Leading, developing and motivating the team in order to deliver outstanding customer service on every contact,
Wymagania
• Min. 1 year on a similar position
• Previous experience in Customer Service area (min.2 years)
• Fluent English and German
• University degree
• Very good interpersonal and communication skills
• Ability to adapt to changes
• Ability to work to deadlines
We offer a unique chance to work in an international company known for its employee friendly attitude and a healthy balance between work and fun. Additionally we offer:
• Possibility of working in a multinational, dynamic environment
• Chance to develop within the company
• Competitive salary and bonuses package
If the above sounds appealing for you, do not wait any longer and send us your application .