Consultant Business Processes Customer Services
Wadowice Consultant Business Processes Customer Services
Wadowice
NR REF.: 1117677
Your role and work environment:
The Worldline MS COO organisation pursues a strategy of Operational Excellence based on four cornerstones, Quality, Industrialisation, Operational Efficiency and People. The cornerstone you we be supporting is Industrialisation or in other words the continuous aim to align, standardise and then industrialise our way of working.
The Worldline MS COO organisation is an international organisation, with operational teams in various European countries, amongst others, Switzerland, Belgium, Germany, France, Sweden, Poland, and Luxemburg. You will work specifically close with the Customer Services department, which employs over 600 employees in 10 countries.
As Consultant Business Processes Customer Services, you will be part of the Industrialisation Office. It is a full-time job, with a clear purpose. Your role will be twofold; On the one hand you will drive the creation of the industrialisation plan for the customer services operations that aims at achieving the MS COO objective of operational excellence. On the other you will manage the proper execution and follow-up of the plan.
Your Key Responsibilities:
We look for
As a Consultant Business Processes Customer Services, we expect:
Wadowice
NR REF.: 1117677
Your role and work environment:
The Worldline MS COO organisation pursues a strategy of Operational Excellence based on four cornerstones, Quality, Industrialisation, Operational Efficiency and People. The cornerstone you we be supporting is Industrialisation or in other words the continuous aim to align, standardise and then industrialise our way of working.
The Worldline MS COO organisation is an international organisation, with operational teams in various European countries, amongst others, Switzerland, Belgium, Germany, France, Sweden, Poland, and Luxemburg. You will work specifically close with the Customer Services department, which employs over 600 employees in 10 countries.
As Consultant Business Processes Customer Services, you will be part of the Industrialisation Office. It is a full-time job, with a clear purpose. Your role will be twofold; On the one hand you will drive the creation of the industrialisation plan for the customer services operations that aims at achieving the MS COO objective of operational excellence. On the other you will manage the proper execution and follow-up of the plan.
Your Key Responsibilities:
- Ensure the BUILD of the Customer Services Industrialisation plan;
- Assist the Head of Customer Services to build a macro plan aiming at achieving the MS COO objective of operational excellence.
- Support the line managers in building their individual plan
- Be an external adviser to the various line managers
- Ensure at all times an external and critical view on the content of each of the plans
- Ensure you understand the details of each plan
- Follow the proper EXECUTE of the Customer Services Industrialisation plan
- Have regular alignment points with the line managers on the progress of the individual plans
- Play a driving force in achieving milestones
- Gather status information and maintain an the industrialisation reporting
- Periodical report to the industrialisation steerco on progress
- Report and escalate on significant deviations
- You will be the first liaison between the Head of Customer Service and the Industrialisation office
- You will effectively participate in the priorities setting of industrialisation within Customer Services.
We look for
As a Consultant Business Processes Customer Services, we expect:
- a thorough knowledge of the payments sector
- a proven seniority in customer services business processes of the sector
- leadership in working with mid management
- a working experience in an international operational context
- at least some experience in project management and/or change management
- excellent written and spoken knowledge of English as working language
- willing to travel occasionally
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
