Collection Specialist
Work place: Gdańsk
Who we are?
Adecco Poland Sp. z o.o. belongs to Adecco Group - the world's leading provider of HR solutions, we have a network of 5,100 branches, in over 60 countries and territories around the world. We have been present in Poland since 1994. In 2016, work through Adecco Poland found more than 63 000 people. Adecco Poland Sp. z o.o. is an Employment Agency (Certificate No. 364).
Adecco Poland Sp. z o.o. belongs to Adecco Group - the world's leading provider of HR solutions, we have a network of 5,100 branches, in over 60 countries and territories around the world. We have been present in Poland since 1994. In 2016, work through Adecco Poland found more than 63 000 people. Adecco Poland Sp. z o.o. is an Employment Agency (Certificate No. 364).
Currently, for our client we are looking for a candidate for the position:
Collection Specialist
Reference number: CS/02/2017/GDA
Place of work: Gdańsk
In this role, you will be responsible for all credit and collections activity relating to student accounts.
Duties and responsibilities
- Manage assigned student account base with responsibility for maximizing collection efforts while providing a positive student experience,
- Responsible for both inbound and outbound calls, as well as emails,
- Interact with internal departments to assist with issues related to payment inquiries, disputes, refunds, transcripts and other related problems to expedite payment and ensure accurate student accounts,
- Utilize departmental criteria and sound judgment to audit accounts and make recommendations for enrollment exceptions,
- Adhere to the designated SLA for your team and/or department,
- Ensure compliance with departmental strategy, collection policies and procedures,
- Use of internal systems to assist students in resolving their balance.
Knowledge, skills and experience
- Fluency in English,
- Strong interest in finance sector,
- Strong verbal, written, and organizational skills,
- Must be detail-oriented, customer-focused, and a self-starter,
- Bachelor's degree in Accounting or related field is a plus (we are willing to consider applications from current students),
- Credit and collections or customer service experience is a plus.
We offer
- Role in an international company with stable position on the market,
- Strong people oriented culture,
- Skills development through diverse work assignments and professional trainings program,
- Compensation package, travel allowance, private medical care, life insurance and Multisport card,
- Work with diverse, motivated team,
- Fresh fruit every Wednesday.
Numer referencyjny: CS/02/2017/GDA
INTERESTED IN OUR OFFER? APPLY!
Please apply via the Apply button on the right side of this job offer.
Please apply via the Apply button on the right side of this job offer.
