HRO Personnel is a Human Resources service provider operating under numer 6696. We are working as a recruitment provider searching on our Client's behalf for a person in the following role:
Client Support
(French speaker)
KRAKÓW
Corporate Client Support Specialist is responsible for support Customers with processing on time all e-banking transactions in accordance with all procedures & standards.
Key Accountabilities:
• Delivering high-quality client services,
• Handling Customer calls and troubleshoot issues experienced, accurately identifying errors and providing feedback to Client and Bank teams as appropriate,
• Delivering telephone and/or webex trainings in French and English to Clients ,
• Managing a portfolio of Clients who require training to ensure all deadlines are achieved,
• Establishing good working rapport with colleagues within the helpdesk, sales and relationship managers teams in each country and support teams globally,
• Assisting in user acceptance testing of existing and new systems and functionality,
• Providing support to sales and relationship managers team when necessary,
• Appling compliance and maintain internal control standards,
• Responsible for supporting in terms of Business Development tasks (like e.g. project implementations, system maintenance, infrastructure development.
Requirements:
• Fluency in French and English is a must,
• At least one year customer service experienced,
• Exceptional customer focus orientation,
• Excellent interpersonal and communication skills,
• Ability to communicate effectively with local and global teams,
• Time management skills and ability to prioritise,
• Ablility to analyse, summarise and communicate complicated problems and provide action recommendations to any level of Client and Bank escalation chain,
• Team player, self-motivation and willingness to learn,
• Technical aptitude combined with global and corporate banking experience would be desirable,
• Technical helpdesk and/or web-based technologies experience will be an advantage.
We offer:
• Stable job in professional team,
• Interesting path of career in an international organization,
• Consistent scope of responsibilities,
• Private health care, employees’ benefits.
Please add the following clause to the end of your submitted CV: “I hereby consent for HRO Personnel Sp. z o.o. with their head office in Warsaw at Puławska 182, to use my personal details hereby submitted for their recruitment process (documenting and processing personal information and forwarding said information to their clients within the structure of the client’s recruitment projects) in accordance with the Law on Protection of Personal Data (Dz. U. 2002 r. Nr 101 poz. 926) until I submit a written withdrawal of consent. I confirm that I was informed of the right to modify, access and protect my personal information.”
