Adecco Poland Sp. z o.o. belongs to Adecco Group - the world's leading provider of HR solutions, we have a network of 5,100 branches, in over 60 countries and territories around the world. We have been present in Poland since 1994. In 2018, work through Adecco Poland found nearly 52 000 people. Adecco Poland Sp. z o.o. is an Employment Agency (Certificate No. 364).
Aktualnie dla naszego Klienta poszukujemy:
Client Services Manager
Miejsce pracy: Poznań
Responsibilities:
- Assist Senior Managers with the formulation and continual review of SLAs and KPIs
- Monitor and achieve team"s targets, budget and SLAs (around; effectiveness, timeliness, candidate quality, delivery of recruitment services & customer satisfaction)
- Identify areas of process improvement, service enhancement and opportunities to increase the scope of the service and communicate these appropriately
- Drive team activities and focus to ensure that customer satisfaction (hiring managers, client stakeholders, candidates and suppliers) is a key consideration at all times
- Develop and maintain pro-active and constructive relationships with clients by demonstrating an understanding of the business, the associated requirements and set expectations accordingly
- Where applicable liaise with client contacts to develop and maintain recruitment plans, attraction, and sourcing strategies as well as organisational structures
- Custodian of clients EVP ensuring the proposition conveyed is compelling across the recruitment life cycle
- Escalate any potential issues or contentious situations with clients to Principal Client Services Manager or Head of Client Services
- Manage a team to achieve delivery targets and contractual SLAs by providing objectives, direction and continual feedback on progress
- Keep abreast of market intelligence and industry trends (e.g., new technology, recruitment metrics, legislative changes)
- Hold sound knowledge of recruitment model options and design in order to promote benefits of RPO solution
Requirements:
- Proven track-record managing a team
- Experience of presenting to senior client stakeholders (eg., resourcing managers) and gained agreement to course of action
- Experience of developing and delivering recruitment strategies and processes to improve outcomes (i.e. decreased time to hire, increased quality of hire)
- Experience working to tight deadlines in a fast moving environment
- Ability to liaise with and influence all levels of management to agree a change of direction or new process
- Experience in optimising and leading other in the use of in-house recruitment technology and use of reporting functionality
- Experience working to and achieving demanding targets, ratios and SLAs and working to tight deadlines in a fast moving environment
- Market intelligence and knowledge of global and subject matter expertise of local recruitment practices and employment market trends
We offer:
- Exciting career in a renowned, international organisation with opportunities to grow in the multinational environment
- The chance to work with market leaders from various sectors and countries
- Develop an awareness of the client"s business
- Professional training programme and possibility to use innovative recruitment technology
- Private medical care, sport card
- Phone and laptop provided.
Numer referencyjny: 14/08/2018/ARC/KB/CSM
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
