HRO Personnel is a Human Resources service provider operating under number 6696. We are working as a recruitment provider searching on our Client's behalf for a person in the following role:
Client Account Analyst with English
Job Responsibilities:
- Liaising with the sales teams, introducing brokers and foreign offices, in order to gather all relevant information and documentation to open new accounts in accordance with regulatory KYC requirements
- Providing support to the foreign offices in Europe and South Africa
- Point of contact for all account setup queries resulting in regular contact with other departments in IG
- Daily, weekly and monthly administrative checks to ensure all accounts are set up in accordance with in house procedures and FCA Regulations
- Setting up and processing changes to introducer details
- Generating account opening letters for new clients
- Answering queries and assisting with disputes - Dealing with IB queries both on the phone or via email
- Maintaining procedure manuals and other documentation
- Providing general support to the Institutional Account Setup Team Lead
- Liaising outside of the department with colleagues to build a strong relationship with other departments
- Procedural and technological changes in the team are fast moving, with constant yet practical deadlines to meet and ever-changing regulations and procedures
Person Criteria:
- At least 6 months working experience within an administrative and/or customer service related role
- Fluency in English - is a must
- Attention to detail;
- Strong team ethos
- Proactive attitude in researching and resolving problems/issues
- Challenging mindset,
- Strong organisational and time management skills
- Excellent interpersonal and communication skills
We offer:
- Interesting job in a dynamic and friendly environment
- Benefit package
- Work in company that will support you, challenge you and help you grow
- Work for company with market leader in financial derivatives trading, with a focus on innovation and advanced IT development.
- Work for one of Britain's Top Employers
Please add the following clause to the end of your submitted CV: “I hereby consent for HRO Personnel Sp. z o.o. with their head office in Warsaw at Puławska 182, to use my personal details hereby submitted for their recruitment process (documenting and processing personal information and forwarding said information to their clients within the structure of the client’s recruitment projects) in accordance with the Law on Protection of Personal Data (Dz. U. 2002 r. Nr 101 poz. 926) until I submit a written withdrawal of consent. I confirm that I was informed of the right to modify, access and protect my personal information.”
