HRO Recruitment is a specialist traditional recruitment business. HRO Recruitment is a brand of HRO Personnel Sp. z o. o. HRO Personnel is a Human Resources service provider operating under number 6696.
We are working as a recruitment provider searching on our Client's behalf for a person in the following role:
Call Back with French
Location: Krakow
Key Accountabilities:
Calling back customers from France when required to annihilate any fraud attempt
Analyzing referral cases identified upstream in the process and clearing them by calling the customer
Working on multiple systems
Identifying and escalating potential blocking points to Team Leader
Delivering high quality client services
Working effectively in a team environment
Requirements:
Fluent French language skills, Good English, Higher education
Customer driven approach, Good analytical skills, with the ability to multi-task and manage several applications
Very good interpersonal, oral and written communication skills
Ability to work within international environment
Ability to work under time and stress pressure
Experience in banking or back office operations with product knowledge covering payments will be an advantage
We offer:
Stable job in professional team;
Interesting path of career in an international organization;
Consistent scope of responsibilities;
Private health care, employees’ benefits
Please add the following clause to the end of your submitted CV: “I hereby consent for HRO Recruitment, a brand of HRO Personnel Sp. z o.o. with their head office in Warsaw at Puławska 182, to use my personal details hereby submitted for their recruitment process (documenting and processing personal information and forwarding said information to their clients within the structure of the client’s recruitment projects) in accordance with the Law on Protection of Personal Data (Dz. U. 2002 r. Nr 101 poz. 926) until I submit a written withdrawal of consent. I confirm that I was informed of the right to modify, access and protect my personal information.”