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Business Travel Consultant - German

Carlson Wagonlit Ecenter Polska Sp. z o.o.

Rzeszów, podkarpackie

Carlson Wagonlit Ecenter Polska Sp. z o.o.

Business Travel Consultant - German

In the context of our Multinational Service Center (MSC) growth, we are hiring business travel counselors in Rzeszów! Your mission as CWT Travel Counselor is to deliver the perfect trip so that CWT can sustain optimum results for clients and shareholders. You are specifically responsible for delighting the traveler/travel arranger, building commercial value, and strengthening the CWT brand in a way that balances the requirements of all stakeholders and positions our workforce as a key differentiator for our business.

Position responsibilities:

You delight the traveler/travel arranger

  • Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances
  • Connect with the caller to build trust and credibility even if the person is unknown
  • Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation

You build CWT’s commercial value

  • Sell products that are of commercial value to CWT and contribute to CWT’s profitability
  • Remain current on value we provide to each customer
  • Adapt and change as requirements of the business change

You strengthen the CWT brand

  • Represent the CWT brand in how you work on a day-to-day basis
  • Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business
  • Build loyalty to CWT by ensuring consistency of service delivery around the globe in a way that compliments the unique travel policy of each client with interaction to make each traveler/travel arranger feel special

We offer:

  • A stable employment;
  • a dynamic working environment in a growing and highly qualified team;
  • an international work environment;
  • soft skills and hard skills trainings; career development opportunities;
  • employee benefits, e.g. private medical care, private insurance, lunch card, multisport card, IATA card, recognition awards

Qualifications

  • German fluent: written and verbal
  • Excellent communication skills and follow through required to advise clients of those requirements
  • Ability to handle multi-cultural sometimes multi-lingual clientele
  • Superior written and verbal communication skills (in person and on phone)
  • Customer focused and service oriented
  • Problem solver
  • Results-driven
  • Adaptable and motivated to learn
  • Influence and diplomacy
  • Proficiency in technology to research options and to complete process requirements
About CWT
Carlson Wagonlit Travel(CWT) is a global leader specializing in business travel management and our travel counselors know that teamwork and great results have no boundary. We are proud to have been named the most admired Travel Management Company – and we are even more proud that we achieved it together.
Make your career work for you.
CWT's global Traveller Services organization has been in place since 2008—longer than any other travel management company. Our people are at the heart of our service. To ensure our people deliver top-quality service, CWT hires and retains the best, offers on-going training and coaching and rewards superior performance. Our commitment to excellence and personalized service benefits travellers. When it comes to profile integration experience, CWT leads the way—with a single, non-GDS travel profile in all booking processes.
In 150+ countries
Carlson Wagonlit Ecenter Polska Sp. z o.o.
Job details
Location: Rzeszów
Region:
Please apply with the button on the right side of this job offer.

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