Our client is a well-established financial services organisation with a global reach. The company offers a truly international environment and an inclusive culture. The company is currently looking for a IT Business Analyst - User Support.
Business Analyst - IT User SupportMiejsce pracy: Poznań
IT Business Analyst - User Support will :
- Understand the company international sales process, priorities and challenges;
- Resolve issues and problems of sales departaments;
- Implement impovements across international sales systems;
- Articulate international sales needs and drive initiatives forward including 'end to end' improvements within internal CRM system;
- Provide user support subject matter expertise;
- Understand the international application landscape - the purpouses of each system and its users, functions;
- Work with vocal sales teams to teach best practices that have been gathered from sales teams around the world - driving a global support;
- Maintain user lists including creating new and removing inactive users;
- Regularly review system usage;
- Develop and maintain system support processes and standards;
- Work with business and technology partners to solidify a proper support structure and reinforce accountability;
- Have regular International Help Desk function for sales departmaents around the world.
Expectations :
- Relevant degree - at least bachleor - majors of preference include business, computer sciences; project management; information and technology;
- Experience working through multiple business fiscal cycles - exposure and/or direct experience with project management, software lifecycle;
- Exposure for business user support, process analysis, workflow changes and change management;
- Ability to communicate effectively with all levels of management - ability to tailor communication style based on audience;
- Experience working with CRM and other sales systems would be an asset, but not essential;
- Ability to multitask;
- Great interpersonal skills and approachable attitude;
- Willing to work with people within User Helpdesk function.
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
