IBM Global Services Delivery Centre Polska Sp. z .o.o.
Who are we?

IBM is the largest technology and consulting employer in the world, serving clients in 170 countries. In this new era of Cognitive Business, IBM is helping to reshape industries by bringing together our expertise in Cloud, Analytics, Security, Mobile, and the Internet of Things. We are changing how we create. How we collaborate. How we analyze. How we engage. IBM is a leader in this global transformation so there is no better place to launch your career or further your career.

Transforming healthcare, improving the retail shopping experience, rerouting traffic and even designing the next generation fan experience in sports stadiums around the world – this is what IBMers do.

What makes our company unique?

Join us and be part of a diverse and global team of thinkers and doers. Work with extraordinary, insightful, imaginative people in an environment that cultivates creativity and individuality.

Career & development

IBM is just the place to advance your career and further develop your expertise. As an IBMer, you'll be part of an innovative team that strives to make the world work better. At the IBM Client Innovation Center Poland you'll have the chance to put your skills to work helping our clients get the most out of their IT investment. You won't just be solving IT problems, you'll be meeting business needs through innovative IT solutions for global companies.

We provide a flexible and collaborative working environment, plus the opportunity to grow your expertise through training and career development tailored to your interests and aspirations.
Be a part of our team - apply for the role:

Batch Operator

Location: Katowice

Job Description:

You will be tasked with providing first and second level support for batch schedule system and server utilities. Additional responsibilities will include authoring support documentation for additional systems, troubleshooting, problem resolution, subject matter expert support escalation and cross-training additional support staff.

Responsibilities

The Support Technician will serve as the primary point of contact for production support issues:

  • Provide first response to alerts/notifications and other requests, including execution of documented problem resolutions steps
  • Interact with vendor support personnel to jointly resolve issues
  • Escalate issues that cannot be addressed by first and second level to designated expert support personnel
  • Ongoing maintenance of first and second level support documentation
  • Assist with cross-training of additional first level support staff
  • Prepare incident logs and reports for all support incidents and resolutions.

Requirements

  • Bachelor’s degree in computer science, management information systems or 3 years’ work experience in lieu of a degree in a technology support operations role
  • 2 years’ experience working in a technical tier 1 support capacity to include Network Operating Center, Help Desk or similar.
  • Proficient in utilizing Microsoft operating systems and productivity tools
  • Familiarity with Unix operating systems, Linux, AIX and Mainframe technology
  • Experience with batch job scheduling and processing, computer networks, databases, file servers, file transfers and related technologies
  • Strong verbal and written English communication skills
  • Ability to work under time pressure and to prioritize when multiple tasks/issues occur a work ethic
  • Readiness to work on-calls

Preferred Experience

  • Experience utilizing UC4 or other batch scheduling systems
  • Experience with Microsoft SQL Server technologies
  • Experience with UNIX technologies
  • Familiarity with Network technologies and programming concepts
  • Experience in engaging with vendors to assist in the resolution of incidents
  • Experience with document management technologies
  • Experience with generating reports and technical documentation
  • Experience in using a service management “ticketing” system to manage workload such as ServiceNow (preferred), Remedy, or similar.

What we can offer you

  • Think40 - access to a universe of knowledge through various education channels
  • Working on international projects in multicultural teams
  • Customer exposure and direct impact on the business of our clients based on our solutions they use
  • Coaching and mentoring sessions
  • True vertical and horizontal development opportunities
  • Opportunities to constantly learn evolving technologies
  • Friendly open office environment & flexible working hours
  • Languages classes free of charge
  • Discounts in various restaurants, shops & cultural places
  • Private medical and life insurance package
  • Multisport Card
  • Summer camps for children
Please apply with the button below.
IBM Global Services Delivery Centre Polska Sp. z .o.o.

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