Cyclad Sp. z o.o.

Audio/video support

Od: Cyclad Sp. z o.o.
Miejsce pracy: Szczecin

Rodzaj pracy: Pełny etat

Rodzaj umowy: Na czas nieokreślony

Ilość wakatów: 10

Minimalne doświadczenie: mniej niż 1 rok

Wykształcenie: Bez wykształcenia

Branża: Praca Doradztwo / Konsulting

Cyclad Sp. z o.o.

For our Client, leading provider of the revolutionizing audio and video digital solutions for the global media and art industry, we are seeking for the aforementioned specialist.

Responsibilities:

  • Manning the reseller and end user telephone system
  • Administrating the International Customer database by entering and verifying registrations
  • Accurately log customer calls into the customer support SuperLogit database
  • Obtain a moderate overall product knowledge
  • Provision of detailed bug reports for the Engineering bug-fix process
  • Stay up to date on current bugs, know work arounds and documentation of such bugs
  • Ownership and responsibility for the pursuit of bugs and functional issues by using company’s resources within the International Technical Support Team, with assistance from the European Customer Support and European Application Engineer Manager where appropriate
  • Reporting of unresolved customer issues to the European Customer Support Manager
  • Provision of customer education
  • Minor technical troubleshooting and maintenance on our products, on site where appropriate
  • Obtain a basic knowledge of the music, film and video industries

 

Requirements:

  • Written and verbal communication skills in the German/Franch/Spanish (B2+) and English language (B2+)
  • Knowledge of Mac OS or Windows XP
  • Good team player with both adaptability and flexibility
  • Must have initiative, good judgment and be self-motivated
  • Developed communication and training skills
  • Sensitivity to customer issues and requirements
  • Strong organisational skills, ability to adapt to change and work under pressure
  • Experience with audio/video editing software or computer networks
  • Strong IT knowledge is a plus

We offer:

  • Working in a challenging and dynamic environment
  • Using both business skills and creativity
  • Working in friendly and sociable team
  • Benefit package

 

 

 

In accordance with the Act of August 29, 1997 on the protection of personal data, Cyclad Sp. z o.o., headquartered in Warsaw, is the data controller. Data are processed for the recruitment purposes, and potential employers or Cyclad companies from outside the European Economic Area may have insight into the data. Each candidate has access and possibility to edit his data. Providing data is optional but necessary to take part in the recruitment.

 

 

 

Please enclose the following statement in your application:

 

„I hereby authorize Cyclad Sp. z o.o., headquartered in Warsaw, to process my personal data for the purposes of this and the future recruitment processes and I agree to be contacted through telecommunications terminal equipment in order to receive job offers corresponding to my qualifications.”

 

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Cyclad Sp. z o.o.

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