Associate Human Resource

Location: Netherlands

SIRE Life Sciences® is the market leader in life science recruitment. We believe the recruitment market needs to gear up in technology and continues innovation. We like technology, in a life science market driven on science, we couldn’t stay behind; we drive Recruitment Science. Investing a majority of our turnover in technology enables us to use unique Resource Technologies. By using highly advanced algorithms, we enable our team of Resource & Data Strategists© to maintain the most advanced, detailed and complete Life Sciences network in Europe. This big data enables us to work Reverse Recruitment©: we first analyze the market in-depth before we go out to the market. Because we analyze the whole market, we can compare facts and data. This enables us to do Facts & Big Data Recruitment©, making sure we, or better yet, you find the right career!

THE COMPANY

Our client is a professional Biotechnology and Pharmaceutical organization, based in Noord-Brabant Netherlands.

The company is a well-known international organization in the pharmaceutical industry.

ROLE DESCRIPTION

Responsible for providing HR service center support for the countries serviced by HR Connect EU / TMEA / JAPAC following the country support model

RESPONSIBILITIES

Provides user support on how to initiate HR transactions and audit data entry
Provides user support on how to access and use (staff/manager) self service tools, Reward and Recognition systems
Represent HR Connect in the designated countries to all staff. Provide, based on needs and requirements, training, presentations to staff/manager and HR
Answer questions relating to HR tools, systems and policies
Log and manage calls using the case management system
Answer HR local policy questions to staff for designated countries
Run reports out of HR systems, create new reports
Understand and work according to the department’s service delivery performance standards. Provide excellent customer service to customers in accordance with Service Level Agreements.
Develop, manage and maintain the knowledge database
Suggest improvements on policies and procedures between service centre sites and HR teams
Contribute to improving relationships and service levels with sites by pro-active communication and timely response to customer issues
Build and maintain knowledge of the company’s global HR policies and procedures to the sites served
Work to improve the use of new systems and integrate upgrades/ additions to HR IS Systems
Represent HR Connect in HR Projects and processes, like Workday FlexAbility, BRAVO!, MAP, C&B Projects etc.
System Matter Expert on designated HR tools, programs and systems
Build relationships with HR teams and other key stake holders, collaborate and share best practices

REQUIREMENTS

Minimum Requirements:
Bachelor’s or equivalent in HR, Business Administration, Economics or equivalent
Fluent in English and preferable German or one other language (Italian/ Dutch) both oral and written
Experience in providing guidance on Systems and processes, preferable HR ss

Preferred Requirements:
Overall minimum of 3 years professional work experience within a commercial service delivery/customer service environment
Multinational company experience in a service center environment
Knowledge of HCM functions in Workday
Experience with standard operating processes and procedures
Well-developed computer skills in the Microsoft Office 365 environment

Knowledge, Skills & Competencies:
Demonstrates the capability to rapidly learn new systems and processes and exhibit an openness to change
Demonstrates the capability to trouble shoot in Systems and processes
Demonstrates service minded attitude
Ability to transfer knowledge to others
Demonstrates ability to perform accurate and detailed work

Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Rosa Markus.