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Randstad Technologies specializes in search and selection of IT and IT/business professionals. We focus on recruitment of medium and high class specialists for all levels of organizations hierarchy.
application support engineer
Ref. no: 37069 Permanent job Location: Wrocław
Responsibilities:
provide support for customers globally
work towards the timely (within agreed SLA) resolution of support issues arising from systems installed at Customer sites
maintain an active and excellent working relationship with customers
work closely with the Software Development group to highlight problems and raise change requests (CRs) that will eliminate appropriate customer support issues
participate in regular support telephone conferences with Customers
undertake occasional travel to customer sites for the provision of on-site support or training
participate in process improvement activities within the support team, and other work such as documentation
Requirements:
experience in a customer facing application facing support role
very strong SQL skills (Oracle preferred) - creating views, functions/procedures
a technical background in software, research informatics or engineering
past experience in software development is advantageous
a Bachelor’s degree in Computer Science, IT, or a business related area
good command of English language (B2/C1)
Benefits:
very attractive salary
external and internal trainings
challenging and very interesting projects
Pursuant to the law, Randstad does not charge the candidates for participation in the recruitment processes.
Recruitment agency (license no 47)
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