Elavon provides businesses with one of the most secure, cost effective and comprehensive card payment processing services available on the market today. We are wholly owned by US Bancorp, the fifth largest financial holding in the United States of America. Elavon is a top 5 Acquirer in the European market place, with a significant presence in Ireland, the UK, Germany, Norway, Poland, Spain, Mexico, Brazil and USA. At Elavon we encourage employees to grow professionally and be challenged by a leader in the payments industry. We are looking for team members to help drive our growth. Above all, we look for people who are dedicated to providing value and superior service to our customers, to our shareholders and to our communities. Come join us.

For more details about us please see our web site: www.elavon.com

Airline Account Executive with German and English

Location: Warszawa

Role Profile:

Airline Account Executive acts as a single point of contact for strategic airline accounts and as an interface between the Customer, internal departments and third party providers. The main objective is to establish and enforce a strong relationship while ensuring high customer satisfaction, by proactive follow up on customer queries while promoting and understanding of each other’s business practices. Demonstrate thorough understanding of key customers within the portfolio. Keep up to date with industry issues affecting portfolio and abreast of new products, services, and other significant industry information.

Key Responsibilities:

• Ensure differentiated customer experience is at forefront of all actions & work to actively enhance customer experience;
• Build and maintain strong, long-lasting customer relationships;
• Ensure customer files are maintained and updated regularly and as required;
• Regular conference calls/ possible onsite meetings with Customer: optimize the relation with the respective Customer;
• Initiative- know your customer, review account and seek opportunities to improve operational performance / Proactively seek solutions to process issues within the team;
• Management of Key Performance Indicators for your customer;
• Managing Customer expectations and resolving complaints;
• Build relationships with all areas in and outside of Operations to achieve the best result for your Customer;
• Handle all queries with the best interest of both the Company and the Customer;
• Handle confidential and highly sensitive company information;
• Ensures that the customer data is kept secure in line with the acceptable use policy and other published security policies, standards and best practice;

Qualifications & Experience:

• Language requirements- German native, other language a distinct advantage
• English minimum excellent language proficiency
• Experience in customer facing roles;
• Ability to work under pressure and prioritize workloads;
• Strong organizational, communication, influencing and problem-solving skills
• Must be computer literate, including knowledge of MS Office.
• Positive attitude, the ability to work well with others and to meet and overcome challenges
• Ability to handle multiple task and be detail oriented
• Ability to work independently as well as in a team environment;
• Sound reasoning ability together with strong problem solving skills and ability to know when to escalate a problem before it becomes critical;
• Preferably an understanding of the Cards industry with special knowledge of the acquiring arena. To be aware of and understand the key factors surrounding the industry i.e. Risk, Interchange, Scheme rules.

We offer:

• Full time position, employment agreement;
• Excellent benefits package including:
• Extended medical care, with free dental care, doctor’s home visits and travel insurance,
• Group Life Insurance and Pension Plan,
• Multisport Card,
• Language Classes;
• Highly professional, multicultural environment and high standards of work;
• Work in a dynamic team with a supportive inclusive culture and strong values;
• Professional trainings, opportunity to develop career path in organizational structures;
• Interaction with Clients and Colleagues across the globe;
• Friendly atmosphere at work and comfortable working environment;
• Opportunity to participate in social and community projects.

Data Classification - Confidential