2nd line Support Specialist
Location: KrakówThe IT Desktop Support Specialist will provide technical support to internal employees and contractors across EMEA location as well.
We are looking for a person with good interpersonal and communication skills as well as an aptitude for working with applications, systems and hardware. Furthermore, you will be responsible for some administration duties including ticket updates, customer follow-up, time tracking, weekly reporting and individual task management.
If you are a self-motivated achiever who gains satisfaction from providing excellent customer service and you have a desire to be a role model in customer service and execution of IT support, you should send us your application immediately.
What we guarantee:
- Salary adjusted to your expertise level, from 7000-8000 PLN gross on contract of work (attractive conditions on B2B possible).
- Transparent recruitment process with clear feedback.
- An opportunity to broaden your area of expertise by taking part in international conferences, trainings and knowledge transfer process.
- Elastic working hours and home office 2/week.
- Private health care package (available for family members) and Multisport Plus.
- Referral bonus, Early on-boarding bonus, Personal events bonus.
- Regular integration meetings.
- Relocation package and assistance with full support for candidates relocating within Poland as well as from abroad (financial cover, Work permit, Visa type D, Residence Card, accommodation, Polish lessons free of charge).
Your responsibilities:
- Provide second-level support on tickets regarding IT issues and requests including, but not limited to:
- MS Windows and Office software.
- Mac OS X and Mac Office software.
- PC, Mac and peripheral hardware (printers, monitors, keyboards).
- Tablets and other Android, IOS and windows mobile devices.
- Basic network (WAN, LAN and wireless) troubleshooting.
- Active Directory and Exchange administrative activities.
- 365 migration to cloud.
- Work closely with the Service Desk to ensure a quality communication and timely resolution to escalated issues.
- Ensure a high degree of customer service and adhere to all service management principles.
Requirements:
- Good interpersonal communication skills and a high degree of customer service aptitude.
- Excellent English language skills.
- Good organizational skills and ability to troubleshoot remotely.
- Strong knowledge of Microsoft and OS X based operating systems.
- Experience with researching complex issues with end user software and hardware.
- ITIL and MCP is preferable but not essential.
