1st line Support Specialist with English
Wrocław 1st line Support Specialist with English
Wrocław
NR REF.: 1086519
Our Client is a global range company from IT sector, leader in providing ERP software related with supply chain management, planning and logistics.
As an IT Support Consultant, you will be the interface to internal and external customers and Reseller/Partners for resolution of problems related to all products and solutions provided by the company.
Your primary task will be to provide a high level of customer service maintaining a high level of customer satisfaction while meeting policies and procedures.
Knowledge requirements:
Must:
Optional:
Important personal skills:
If you find this offer interesting, do not hesitate to apply
Wrocław
NR REF.: 1086519
Our Client is a global range company from IT sector, leader in providing ERP software related with supply chain management, planning and logistics.
As an IT Support Consultant, you will be the interface to internal and external customers and Reseller/Partners for resolution of problems related to all products and solutions provided by the company.
Your primary task will be to provide a high level of customer service maintaining a high level of customer satisfaction while meeting policies and procedures.
Knowledge requirements:
Must:
- Minimum of 1 to 2 years customer facing experience in a 1st line support organization
- Experience with using customer support tools (Zendesk, Remedy etc)
- Skilled in working to solve first level client tickets
- Experienced in working in industry standard processes (ISO,ITIL etc)
- Competent in standard PC tool sets (MS Office)
Optional:
- Experience working on ERP applications
- Experienced in working on iSeries platforms
- Operating systems (Windows, Unix, Linux)
- Experience of working in RPG
- Experience in virtualization platforms (VMware, Hyper-V etc)
- Backup solutions (Veeam, BRMS, etc)
- Experience in Monitoring systems (HP Open view, BMC Patrol, IBM Tivoli)
Important personal skills:
- Strong verbal and written communications in English
- Well organized, methodical, and self-motivated in terms of updating Incident notes/status, and accurate time recording.
- Demonstrate effective time management.
- Ability to analyze situations & quickly develop appropriate solutions.
- Good to create and maintain personal relationships with customers as well as team members.
- Additional languages would be of an advantage (Dutch, French, German, Swedish, Finish, Spanish or Italian)
If you find this offer interesting, do not hesitate to apply
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