Travel Agent with French

Responsibilities:

On this position you would be responsible for receiving inbound customers calls/ emails regarding tourist products, questions and issues. You will be expected to handle inquiries from customers, answer questions, solving problems and escalate issues when appropriate.

Your main duties could consist of:

• Taking incoming calls from French customers regarding their questions and/ or issues;
• Keeping email correspondence;
• Identifying clients’ problems/ needs and initiate effective solutions;
• Maintaining a high level of customer satisfaction through interactions via phone and email.

Required skills and experience:

• Fluency in French;
• Communicative in English;
• Excellent communication skills;
• Able to work successfully as part of a team;
• Experience in customer service, experience in hospitality industry will be an asset.

Career prospects:

• International and multicultural team work;
• Attractive contract terms and benefit package;
• Opportunity for self-development;
• Training and development program.

The following statement should be enclosed to your application:

“I hereby consent to place my personal data in collection of data managed by Start People Sp. z o. o. with its registered office in Łódź, 111 Piotrkowska Street, 90-425 Łódź, in indispensable order for realized recruitment processes, in accordance with Personal Data Protection Act dated 29th of August 1997 (published in the Journal of Laws dated 2002 No 101, item 926 with amendments).”

“I hereby agree to give access to my personal data by Start People Sp. z o. o. with its registered office in Łódź, 111 Piotrkowska Street, 90-425 Łódź, to potential employees in indispensable order for realized recruitment processes.”